Kansas City
 

Frequently Asked Questions

Kansas City FAQs

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by phone, in person at the Theater League offices (located at 9140 Ward Parkway, Suite 220, Kansas City, MO 64114) or by mail at least 24 hours in advance of your scheduled performance. Please refer to your Season Ticket Policy Brochure for addresses and phone numbers for exchanges. There is also a $1 per ticket exchange fee or $3 online exchange fee, and when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. Please note: ticket exchanges for Disney’s The Lion King must be completed no later than 72 hours prior to your performance.

*exchange policies subject to contractual terms with touring companies


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I’ve lost my ticket to one of my scheduled performances. What can I do?

Please call Theater League at 816-421-7500 soon as you realize that you have misplaced your ticket(s). With enough advanced notice, we will re-mail you new tickets. If you lose your tickets the weekend of the show, please come to the box office direct. We will confirm your seating and issue a “Location Pass.”


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Do I have to pay for the entire season at once?

No. Another of the benefits of being a subscriber is that at renewal time, you can elect to pay for your subscription with easy payments. Just get your renewal to us before the deadline and mark the Easy Payment Plans option of the renewal form and send in the appropriate payment. We are happy to cater a payment plan to your needs.


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I want to request an upgrade in seating - how do I go about this?

When you renew your seats, you can make a request to upgrade your seats for the next season or request any kind of change. Requests can include, but limited to, improving your seating, changing performance times or making a custom request such as moving to aisle seats or moving back, etc. Requests should be made online by logging into your account.
 


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When will I hear from you about my seating requests?

During the renewal period, every seat has the opportunity to be renewed. When the deadline passes, we open up all the seats that don’t get renewed. Then, those who requested a change will be notified with an “online upgrade time” where you can login to your account and choose from available seating. Generally, this is about 2 weeks after the renewal deadline.


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What if I am out of town when you try to contact me about my request?

If you are out of town or unavailable during this process, there are several options available. The best is to give us your contact number during that time. We will email you when it’s your turn to go online and make your seating change within your account. You could designate a friend to authorize changes on your behalf that we could call during that time. You can also tell us when you make your seating request that you authorize the ticketing office to choose the best seats available per your request. Our staff is very knowledgeable about the seating, and if we know what you want, we can recommend the seats to suit your request.


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I’ve requested an upgrade in the past, but did not receive different seats. How do I increase the possibility of upgrading my seats?

Seating changes are made in the order in which payment was made to renew seats. So, the sooner you renew your seats, the closer to the top of the list you will be. Keep in mind, seating options from one year to the next all depend on current season members renewing. If every patron in front of you renews, you will not have the opportunity to move forward. Renewals in the theaters’ premium areas are very high, so it is more difficult to make changes in those areas. 


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I’ve moved recently. How do I change my address?

Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Kansas City Broadway Series account number, your old and new address and telephone change (if applicable) and mail it to 9140 Ward Parkway, Ste 220, Kansas City, MO 64114. We are not responsible for items not forwarded by the post office.


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I would like to change my season seats. What do I need to do?

Changes to your seating can be requested at the time of renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are processed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, it is possible to give your seats to a friend. You just need to contact Kansas City Broadway Series by calling 816-421-7500 and provide your friend’s complete information and send that along with the payment before the renewal deadline.


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If I change my mind, can I cancel the season tickets and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full or a partial payment with a payment plan. If accounts are not paid or partially paid by the deadline, seats are released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


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I have already seen one of the shows in my season. What are my options if I don’t want to see it again?

Although we are unable to offer refunds on shows previously seen, we may be able to help. Season members may swap out of one show in the season package and into season add-on Les Misérables or Let It Be. You may swap your tickets after you receive them by mail. Please call us at 816-421-7500 with any questions.


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I have been sharing my season account with friends and we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before tickets are mailed. Complete address information on the parties’ involved need to be included with their payment in full.


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Can I exchange my tickets for a specific performance before they are mailed if I know in advance that I have a schedule conflict?

Although you may now know the performance you have a conflict with we are unable to exchange tickets during the season renewal campaign. Tickets can be exchanged anytime after your receive your season tickets in the mail up until the day before your scheduled performance. For further information please refer to your Season Policy Brochure


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Kansas City Broadway Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.


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When will I receive my Season Tickets?

Season tickets will be mailed this summer to the address listed on your account. Once you receive them, you can make exchanges and/or swaps.


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I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10 or more for individual shows can be purchased through our group sales representative; please contact the Theater League group sales line 866.314.7687 or email groups@theaterleague.org for more info.


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Where do I go to get general information, such as: directions to the theater, box office hours, and other services offered by Theater League?

Please visit the home page for links to answer all of your questions. If you need further assistance, send us an email at patronservices@theaterleague.org or call the Season Ticket Holder Hotline at 816-421-7500.


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If your question has not been answered, please contact Broadway in Kansas City Customer Service so that we may be able to speak with you personally.

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